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Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Communicate with customers to resolve complaints or ensure satisfaction.
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Collect payments from customers.
- Process customer bills or payments.
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Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Communicate dining or order details to kitchen personnel.
- Take customer orders.
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Prepare checks that itemize and total meal costs and sales taxes.
- Process customer bills or payments.
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Take orders from patrons for food or beverages.
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Check patrons’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Enforce rules or regulations.
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Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
- Serve food or beverages.
- Cook foods.
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Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Present food or beverage information or menus to customers.
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Clean tables or counters after patrons have finished dining.
- Clean food service areas.
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Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
- Prepare hot or cold beverages.
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Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Arrange tables or dining areas.
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Inform customers of daily specials.
- Present food or beverage information or menus to customers.
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Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Arrange tables or dining areas.
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Explain how various menu items are prepared, describing ingredients and cooking methods.
- Present food or beverage information or menus to customers.
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Stock service areas with supplies such as coffee, food, tableware, and linens.
- Stock serving stations or dining areas with food or supplies.
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Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
- Collect dirty dishes or other tableware.
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Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Schedule dining reservations.
- Assist customers with seating arrangements.
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Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
- Clean food preparation areas, facilities, or equipment.
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Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
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Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Prepare foods for cooking or serving.
- Prepare hot or cold beverages.
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Escort customers to their tables.
- Assist customers with seating arrangements.
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Fill salt, pepper, sugar, cream, condiment, and napkin containers.
- Stock serving stations or dining areas with food or supplies.
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Garnish and decorate dishes in preparation for serving.
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Describe and recommend wines to customers.
- Present food or beverage information or menus to customers.
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Provide guests with information about local areas, including giving directions.
- Provide customers with general information or assistance.
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